Refund policy

14-DAY RETURN POLICY

Under the UK Consumer Contracts Regulations, you have the right to return your item(s) within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, seals, and labels intact.

  • You must provide a valid proof of purchase (order number or email confirmation).

2. NON-RETURNABLE ITEMS

For hygiene, health, and safety reasons, certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Personal care, beauty, or hygiene products (if the safety seal is broken).

  • Custom-made or personalized items.

  • Sale / Clearance items (unless defective).

3. HOW TO INITIATE A RETURN

To start a return, please contact us first before sending any items back:

  1. Email our support team at [infoaymart@gmail.com] with your Order Number and the reason for the return.

  2. Our team will review your request and provide you with the return shipping address and instructions.

  3. Package the item securely and send it back using a tracked shipping service.

Note: Items sent back to us without prior authorization will not be accepted.

4. RETURN SHIPPING COSTS

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item (unless the item arrived damaged or incorrect).

  • Tracking: We strongly advise using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, please contact us immediately within 48 hours of receiving the order.

Send an email with photos/videos of the damaged item to [infoaymart@gmail.com]. We will replace the item or offer a full refund at zero extra cost to you.

6. REFUNDS

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method (Credit/Debit Card, PayPal, Klarna, etc.) within 2 to 3 business days.

  • Late Refunds: If you haven't received a refund yet, first check your bank account, then contact your credit card company/bank, as it may take some time before your refund is officially posted.